Privacy-Policy

Privacy Policy – Luivia

Last Updated: June 24, 2026

At Luivia, the protection of your personal data is a priority. This policy explains how we collect, use, and protect your information when you use luivia.com or purchase our products (Batana Oil & Mist Comb).

1. Data Controller

Luivia Official

Email: support@luivia.com

2. Personal Data Collected

We collect:

  • Identity: First and last name.
  • Contact: Email, phone number, billing/shipping address.
  • Technical: IP address, browser type, and navigation data via cookies.
  • Payment: Processed securely via our providers (Stripe/PayPal). Luivia never has access to your full banking details.

3. Purposes of Processing

Your data is used to:

  • Process and ship orders (Contract execution).
  • Manage customer support and after-sales service.
  • Send order confirmations and tracking info.
  • Prevent fraud and secure transactions.
  • Send marketing offers (Only with your explicit consent).

4. Data Retention Period

  • Customer Data: Up to 3 years after the last commercial contact.
  • Invoicing Data: 10 years (Legal and accounting obligation).
  • Cookies: Maximum 13 months.

5. Data Sharing

Your data is only shared with:

  • Secure payment providers.
  • Logistics and shipping partners (to deliver your oil and comb).
  • Technical providers (hosting, e-commerce platform).
  • Advertising partners (Google, Meta, TikTok) only if you consent.

Luivia will never sell your personal data to third parties.

6. Your Rights (GDPR/RGPD)

You have the right to access, rectify, or erase your data, and the right to data portability. You can withdraw your consent at any time. To exercise these rights, contact: support@luivia.com.

7. Cookies

Our site uses necessary cookies. Analytical and advertising cookies are only used with your consent, which you can manage via our cookie banner.